Returns, Cancellations & Delivery Policy


Returns

All returns are subject to a 20% handling charge or £25, whichever is greater. This is non-negotiable. Only goods from within the Indequip catalogue will be considered for return. Non-catalogue items are nonreturnable, unless faulty.

Requests to return goods must be made within 5 days from the date of the delivery note. Returned goods must be unused and in good working order. Items on a Sale or Return basis agreed with the sales team, must be requested to return within 10 working days from the date of the delivery note.

Indequip reserve the right to decline any returns, especially requests for the return of large quantity orders specifically ordered for your requirement. Goods are not to be returned without an authorised return note complete with an Indequip returns number. Any returned items must be accompanied by an Indequip returns note, failure to include this makes the return void.

Indequip’ decision whether to accept return or cancellation is an independent decision based on our own business policies, this is not dependant solely whether the original manufacturer or our supplier will accept the goods back for return or cancellation of the order. Therefore, direct contact by any of our customers to our suppliers will not be entertained and will, in fact, result in an automatic rejection of that return claim by us.

Cancellations

Any request to cancel an order/back order must be made in writing via email to customerservices@indequip.co.uk. If accepted, a confirmation email will be sent accepting the request. Noncatalogue items cannot be cancelled, under any circumstances. Goods to be shipped directly from manufacturer must be cancelled within 1 hour of ordering. Cancellations will not be accepted if the goods have already been despatched by the manufacturer. Indequip will not accept any order cancellation due to the manufacturer extending the expected or promised date.

Delivery Discrepancies

Any discrepancy with deliveries from Indequip must be reported within 5 days from the receipt of goods. It is your responsibility to check the condition of your consignment whilst in the presence of the delivery driver and sign accordingly if the consignment is damaged. This also applies if the required delivery time is not met and the stated number of parcels are not present. Any claims cannot be accepted if the details are not made apparent on the consignment note.

Customer Order Errors

Customer order errors can only be cancelled/amended within 1 hour of the order being placed. Goods ordered incorrectly can only be returned within 5 days of receipt of the good(s). Indequip reserve the right to review returns or cancellation trends or history with any individual customer. We may choose to review that customers pricing structure or credit items to reflect any excessive level of returns or cancellations. Indequip may also choose to forbid any further returns or cancellations from any one customer, for any reason.

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